SMK+ is at Dell Technologies World 2024! Come see the team from May 20-23 at booth #915

TekShield

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What is TekShield?

SMK+'s maintenance services program is designed to help you easily manage your IT equipment, protect your hardware, and get support when you need it. TekShield saves you money on services and support while safeguarding your IT assets.

We offer convenient and customized solutions for managing your IT assets. Our flexible program offers 24x7 support to most locations worldwide while saving you up to 80% compared to programs provided by major original equipment manufacturers like Cisco, Dell, or HP.

Learn more

TekShield is Customizable

Choose an equipment plan for:

Networking
Virtual Support
What's included:

Technical Assistance Center

24x7x365 Expert-Only Support

Chat, email, phone, TeamView

Software Support Only

Networking
Premium
What's included:

Technical Assistance Center

Software Support plus

Hardware Resolution

within 4 hours

Servers & Storage
Premium
What's included:

Hardware Support
24 hours/day, 7 days a week

Response Time
15 minutes during business hours

Part Replacement
Most parts delivered NBD

Contact us today to learn more!

Support Service FeaturesOEMTekShield
24 x 7 x 365 Expert-Only Technical Assistance Center
Break-Fix Solutions and Software Updates
EOL Software and Hardware Support
Pre-Owned Hardware Support
Phone, Email, Teamviewer Remote Support Options
Price Advantage
TekShield is Cost-Effective

Forward Stocking Locations

We leverage field Service locations and a global network of forward stocking locations (FSLs) to ensure that we meet or exceed all standard industry SLAs.

Global Network of FSLs

Service in 60+ Countries

Global Engineering Availability

250,000

Assets Under Support

4,500

End-User Customers

60

Countries

12,000

Locations

Documented organizational systems and procedures are the foundation of SMK+'s high quality standards.

All of our services are rooted in proven best practices.

Why SMK+?

Focused training

SMK+’s technicians receive extensive and ongoing technical and security training to ensure they know the industry-best methods and standards for processing storage devices. Verified processes

Verified processes

SMK+’s processes are certified to ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018, ensuring the quality and continuous improvement of the practices that manage our operations, product handling, and each aspect of our service offerings.