Need to log in to your Tekshield Account?
Click here to loginSMK+'s maintenance services program is designed to help you easily manage your IT equipment, protect your hardware, and get support when you need it. TekShield saves you money on services and support while safeguarding your IT assets.
We offer convenient and customized solutions for managing your IT assets. Our flexible program offers 24x7 support to most locations worldwide while saving you up to 80% compared to programs provided by major original equipment manufacturers like Cisco, Dell, or HP.
Choose an equipment plan for:
Technical Assistance Center
24x7x365 Expert-Only Support
Chat, email, phone, TeamView
Software Support Only
Technical Assistance Center
Software Support plus
Hardware Replacement by
10 a.m. next business day
Technical Assistance Center
Software Support plus
Hardware Resolution
within 4 hours
Hardware Support
8 hours/day, 5 days a week
Response Time
1 hour during business hours
Part Replacement
Scheduled by NBD, cut off at 3pm EST
Hardware Support
24 hours/day, 7 days a week
Response Time
15 minutes during business hours
Part Replacement
Most parts delivered NBD
Contact us today to learn more!
| Support Service Features | OEM | TekShield |
|---|---|---|
| 24 x 7 x 365 Expert-Only Technical Assistance Center | | |
| Break-Fix Solutions and Software Updates | | |
| EOL Software and Hardware Support |  | |
| Pre-Owned Hardware Support | | |
| Phone, Email, Teamviewer Remote Support Options | | |
| Price Advantage | | |
We leverage field Service locations and a global network of forward stocking locations (FSLs) to ensure that we meet or exceed all standard industry SLAs.
Global Network of FSLs
Service in 60+ Countries
Global Engineering Availability
Assets Under Support
End-User Customers
Countries
Locations
All of our services are rooted in proven best practices.
SMK+’s technicians receive extensive and ongoing technical and security training to ensure they know the industry-best methods and standards for processing storage devices. Verified processes
SMK+’s processes are certified to ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018, ensuring the quality and continuous improvement of the practices that manage our operations, product handling, and each aspect of our service offerings.
